Refund Policy
How refund requests, duplicate payments and manual-payment reviews are handled.
This policy applies to SaaS subscription charges collected for Inflow Manager. It does not limit refund or consumer rights that cannot legally be excluded.
1. Before payment
Review the displayed plan, currency, billing interval and amount before completing checkout. Available automatic or manual payment methods depend on the configured gateway and currency.
2. Subscription charges
Unless required by applicable law, explicitly stated at checkout or approved by the operator after review, successfully settled subscription charges are generally not automatically refundable merely because the customer did not use all available features or forgot to cancel before renewal.
3. Duplicate or incorrect charges
If you believe you were charged more than once for the same billing period, charged an amount that does not match the issued invoice, or charged after a cancellation should have taken effect, contact support with the invoice or receipt number. We will review the financial ledger and provider records.
4. Manual payments
Manual payments remain pending until reviewed and approved by Super Admin. A rejected manual submission does not activate paid access. If money was actually transferred but the submission is rejected because details could not be verified, contact support rather than submitting sensitive banking credentials through the public form.
5. Provider processing
Approved refunds may be issued through the original payment provider or another lawful method appropriate to the transaction. Processing times, supported refund windows, foreign-exchange effects and provider fees can depend on the payment provider and banking network.
6. Cancellation versus refund
Canceling a recurring subscription stops or schedules the end of future access according to the selected/provider-supported cancellation method. Cancellation does not automatically refund an already settled charge.
7. How to request review
Use the Contact page and include your account email plus the invoice or receipt number. Do not send card numbers, CVV, passwords, API keys or recovery codes.